Terms of service

Terms of Service

These terms apply to Yum, a brand operated by Yumco. Throughout these policies, references to “Yum”, “we”, “us” and “our” refer to Yumco, the legal entity responsible for the operation of the Yum brand.

1. About Yum

Welcome to Yum! We create nutritious, homemade-style frozen baby-led weaning snacks designed for babies and toddlers.

These Terms of Service apply to all purchases made through the Yum website, online shop, and any other sales channels operated by Yum.

By placing an order with Yum, you agree to these Terms of Service.

2. Ordering Products

All orders placed through our website are subject to availability and acceptance by Yum.

Once your order has been placed, you will receive an order confirmation. This does not guarantee acceptance of your order until payment has been successfully received and the order has been confirmed by Yum.

We reserve the right to refuse or cancel an order where:

  • Products are unavailable

  • There is an error in product information or pricing

  • We are unable to fulfil the order due to circumstances outside our control

If your order is cancelled after payment has been received, you will receive a full refund.

3. Product Information

We take care to ensure that all product descriptions, ingredients, allergen information and nutritional information provided on our website are accurate and up to date.

Our products are prepared in small batches, and slight variations in appearance, colour, texture and size may occur due to the handmade nature of our products.

These variations do not affect the quality or safety of our products.

4. Allergens and Dietary Information

Yum provides ingredient lists and allergen information for all products to help customers make informed choices.

It is the customer's responsibility to review ingredient and allergen information before placing an order.

If your child has allergies, intolerances, dietary restrictions or specific nutritional needs, please consult with a qualified healthcare professional before introducing new foods.

While we take strict care during preparation and handling, we cannot guarantee that our products are completely free from traces of allergens due to the nature of food preparation.

5. Frozen Product Storage and Handling

Yum products are supplied frozen and must be placed into a freezer immediately upon delivery or collection.

Customers are responsible for ensuring products are stored correctly according to the instructions provided.

Yum cannot accept responsibility for products that have been:

  • Left out of the freezer for an extended period

  • Improperly stored

  • Thawed and refrozen

  • Handled incorrectly after delivery or collection

6. Delivery and Collection

Delivery and collection options, availability and fees are displayed during checkout.

Customers are responsible for providing accurate delivery information.

Yum is not responsible for delays caused by incorrect customer information, missed deliveries, or circumstances outside of our reasonable control.

Please inspect your order upon delivery or collection and contact us within 14 hours if there is an issue.

7. Payments

Payment must be completed at checkout using the available payment methods provided.

Prices displayed on the website are in Euros (€) and include any applicable taxes unless otherwise stated.

Yum reserves the right to update prices at any time. Price changes will not affect orders that have already been confirmed.

8. Returns and Refunds

Due to the nature of frozen food products, we cannot accept returns of products that have been delivered correctly and safely.

If your order arrives damaged, incorrect, or you believe there is a quality issue, please contact us within 24 hours of receiving your order.

For further information, please refer to our Returns & Refund Policy.

9. Website Use

All content on the Yum website, including text, images, branding, logos and product descriptions, is owned by Yum and may not be copied, reproduced or used without permission.

Customers agree not to misuse the website or attempt to interfere with its operation.

10. Liability

Yum takes every reasonable precaution to provide safe, high-quality products.

To the fullest extent permitted by law, Yum is not responsible for losses resulting from:

  • Incorrect storage or handling of products after delivery or collection

  • Failure to follow preparation or heating instructions

  • Incorrect allergen information provided by customers

  • Circumstances outside our reasonable control

Nothing in these Terms affects your legal rights as a consumer under applicable EU consumer protection laws.

11. Changes to These Terms

Yum reserves the right to update these Terms of Service from time to time.

Any changes will be published on this page with the updated date.

12. Contact Us

If you have any questions about these Terms of Service, please contact us through the contact form on our website or via email: info@yumco.nl.

Thank you for choosing Yum and trusting us with your little one's meals.