Verzendbeleid

Delivery & Collection Policy

These terms apply to Yum, a brand operated by Yumco. Throughout these policies, references to “Yum”, “we”, “us” and “our” refer to Yumco, the legal entity responsible for the operation of the Yum brand.

At Yum, we want to make enjoying nutritious frozen meals for your little ones as simple and convenient as possible.

We currently offer two options for receiving your order:

1. Local Delivery

Yum offers local delivery directly to your door within our delivery area (15km from Meerhoven, Eindhoven).

Delivery fees are calculated based on your delivery location and will be displayed during checkout before your order is confirmed.

Our delivery service is handled with care to ensure your frozen products remain safely stored and arrive in the best possible condition.

Please ensure someone is available to receive your order or that suitable arrangements have been made for delivery.

Once your order has been delivered, it is the customer's responsibility to place products into the freezer as soon as possible and follow the storage instructions provided.

2. Pick-Up Collection

Customers may choose to collect their order from our designated pick-up point at no additional cost.

Available collection times and location details will be provided during checkout or in your order confirmation.

Please collect your order within the specified collection window and transfer products to your freezer as soon as possible after collection.

Frozen Product Handling

All Yum products are prepared, frozen and packaged with care.

Due to the nature of frozen food products, customers are responsible for ensuring products are stored correctly once received.

Yum cannot be held responsible for products that have been:

• Left unrefrigerated or unfrozen for an extended period

• Stored incorrectly after delivery or collection

• Thawed and refrozen

• Damaged due to customer handling after receipt

Delivery Areas

Delivery is currently available within selected areas around Eindhoven.

We may update our delivery areas from time to time as Yum grows.

Delivery Delays or Issues

While we aim to deliver orders within the agreed timeframe, occasional delays may occur due to circumstances outside of our control.

If you experience any issues with your delivery or collection order, please contact us as soon as possible so we can assist you.

Order Changes

Please ensure your delivery address and contact details are correct when placing your order.

If you need to make changes to your order, please contact Yum as soon as possible. We will do our best to accommodate requests before your order has been prepared.

Thank you for choosing Yum and trusting us with your little one's meals.