Terugbetalingsbeleid

These terms apply to Yum, a brand operated by Yumco. Throughout these policies, references to “Yum”, “we”, “us” and “our” refer to Yumco, the legal entity responsible for the operation of the Yum brand.

Returns & Refund Policy

At Yum, we take great care in preparing, packaging and freezing our baby-led weaning snacks to ensure they arrive safely and maintain their quality.

Returns

Due to the nature of our products being frozen food items, we are unable to accept returns of products that have been delivered in good condition. Frozen food products cannot be returned once they have been delivered due to food safety and hygiene reasons.

Order cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before your order has been prepared or dispatched.

Once your order has been prepared or collected, we are unable to cancel or refund the order as our products are made specifically for our customers and require careful handling and storage.

Damaged, incorrect or faulty orders

We want you and your little ones to enjoy Yum products with confidence. If your order arrives damaged, contains incorrect items, or you believe there is a quality issue, please contact us within 24 hours of receiving your order.

Please include:

Your order number
A description of the issue
Photos of the product and packaging where applicable

We will review the issue and, where appropriate, provide a replacement or refund.

Refunds

Approved refunds will be processed using the original payment method. Please allow the necessary processing time for the refund to appear in your account.